Frequently Asked Questions
How do I add items to my order?|
Adding items to your Shopping Basket is as easy
as a click. When you see a product you like, pick the quantity you
want along with what attributes you are interested in. Then click
the Add To Basket button. Your items will
automatically be kept in a virtual Shopping Basket until you are
ready for checkout.
Do you have a minimum order?
Yes, our minimum order is 12 cards purchased at the full price of $1.50 ea.or, the order totaling $18.00 before shipping and sales tax.
How do I place my order?
We offer a very secure, quick and easy way of finalizing your
order. When you have filled your Shopping Basket with all of your
items that you wish to purchase, click on the Shopping Basket
link. Verify that the items you see in your Shopping Basket
are what you would like to purchase. Then press the
Checkout button. Follow the steps throughout the
checkout process. When you have completed your order and submitted
payment securely through our website, an Order Confirmation # will be
displayed on the screen. Also an e-mail will be sent to your
billing e-mail address confirming your order.
How much does shipping cost?
Calculating shipping is very simple. Each time you "Add To Basket" on a product page there will be Items in Basket and Calculate Shipping. under "Add To Basket". Click Calculate Shipping Shipping is based on the number of items in the Shopping Basket.
Having problems checking out?
If you are having problems checking out, received an error message during your transaction, please Contact Us. and we will try to assist you with the transaction. We may
need to call you to take your order over the phone if you are still
experiencing problems on your end.
What credit cards do you accept?
Mastercard, Visa, Discover, and American Express. PayPal is our credit card processor. A PayPal account is not required to make payment.
Are there other payment options?
We also accept Pay by Check When paying by check, your order will not be shipped until your check has cleared your bank.
Do you offer quantity discounts?
We do offer quantity discounts based on the number of products purchased There is
a Quantity Discount link on the product page
Larger volume discounts may be arranged, please Contact Us. and we will try to assist you.
Do I have to pay sales tax?
Sales tax is collected on all retail sales.
What is a coupon code? How do I get one?
At times we have special sales for our regular customers to reward
them for their continuing business. These may be sent in an order comfirmation email to be used on the next order, or a coupon may be available simply by Signing In before shopping
How do I use a coupon code?
During the checkout process on the Checkout: Shipping/Payment page there will be an optional
place for you to enter a Coupon Code. Simply enter
your coupon code and proceed with your order. If it is a valid coupon
code, it will be applied to your order before you checkout.
What do I do if a coupon code is not working?
You may have an invalid coupon code, or it may have expired.
Please Contact Us. if you have further questions.
Do you have a catalog?
Yes, we have print catalogs and all of our products
are available online 24 hours a day for your browsing convenience and pleasure.
Can I order by phone?
Our website provides a safe and secure transaction. If you are
still uncomfortable ordering online, you may contact us 402-733-5413 or 402-733-6660. Our phones are staffed from 8:00 am to 6:00 pm Central Time, Monday through Saturday.
Is my personal information safe?
The Personal Customer Information you provide to create an account to make purchases from us is kept confidential. We may employ third party companies to perform functions on our
behalf. These functions may include order fulfillment, package
delivery, postal and credit card processing. The third parties we contract for
these purposes have limited access to your personal information and
may not use it for other purposes. These parties may consist of PayPal, USPS, UPS,
FedEx, DHL, and other companies that we use strictly for these
purposes. We do not sell any of your private
information to other sources. We do not sell this information to anyone nor do we furnish any other third parties with your email address, name or activities on this site
Correction/Updating/Reviewing Personal Information
Customers may change or review their stored account information
such as street address or e-mail address by clicking on the Account button. You must Sign In before you can access your account information. We Do Not collect or store any credit card information on the website. All credit card information is collected by our secure payment processor, PayPal.
Contact Joy Creations Cards, Inc.
Joy Creations Cards, Inc.
4522 Borman Street
Bellevue, NE 68157